Last Updated: 04 August 2025
1. About Us
Valentius (“Valentius”, “we”, “us”) provides pathways to natural medicine therapies and care services to eligible veterans across Australia, primarily via telehealth services.
2. Personal Information We Collect
We collect:
- Contact details: name, address, email, phone
- Health information: medical summaries, medical history, treatment notes
- Administrative data: Medicare/DVA details, telehealth logs, billing records
3. How We Collect and Hold Your Information
- Directly from you through forms, teleconsultations, calls
- From your medical provider or third‑party when necessary for treatment
- Stored securely in encrypted systems located within Australia or hosted by compliant third‑party providers
4. Why We Collect, Hold, Use or Disclose Your Information
- To assess eligibility and suitability for natural medicine therapies
- To deliver telehealth and related services, including DVA applications and monitoring
- To comply with legal, reporting or regulatory obligations
- To improve our operations and patient support
5. Disclosure Outside Australia
We do not generally disclose personal information overseas. If this changes, and if practical, we will specify the countries.
6. Access to Information
You have the right to request access to any personal information we hold about you.
- To request access, email info@valentius.com.au or give us a call.
- We will respond within 5 business days, unless an exception under the Privacy Act applies.
- We will take reasonable steps to provide a copy in a format you request, subject to legal exceptions.
7. Correction of Information
If you believe your personal information is inaccurate, incomplete or out of date:
- Submit a correction request via email or post to the same contact above.
- We will assess your request and advice within 5 business days.
- If we agree changes are required, we will correct the information and notify you.
- If we refuse (e.g. due to legal constraints), we will explain why and note your statement alongside the record.
8. Complaints about Privacy Handling
If you feel your privacy has been mishandled:
- Contact us first at info@valentius.com.au or give us a call.
- We will acknowledge your complaint within 5 business days, investigate fully, and provide a written response within 30 business days.
- If you are dissatisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
- OAIC can be contacted via:
9. Security and Retention
We take reasonable steps to protect your personal information from misuse, loss or unauthorised access.
- Information is retained only as long as necessary for our services, legal obligations or as required by DVA.
- After retention periods expire, data is securely destroyed or de-identified.
10. Changes to This Policy
We may update this policy as practices evolve. The latest version will always be posted at our Privacy Policy page, and communicated via email or our website.
11. How to Contact Us
For privacy enquiries, access, correction or complaints:
12. Jurisdiction of Services
Valentius currently offers telemedicine and natural medicine services exclusively to eligible patients residing in Australia. Our services are governed by Australian law and are only available to individuals located within Australia at the time of consultation.
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