Frequently Asked Questions

There are tight restrictions around the prescribing of certain natural therapies in Australia.
However, eligible patients can access these medicines if deemed appropriate by an authorised healthcare professional.

Visit the Therapeutic Goods Administration (TGA) website for more information.

I need help. Who can l speak to?


You can either call us on +61 7 4803 3016, or email us on

You can complete our free eligibility consult below to see if our services may be appropriate for your condition.

Whether you are serving or ex-serving, know that we are a community that helps each other out. Please reach out to a mate for help if you need it. YOU ARE NOT ALONE.

If you are in need of immediate mental health counselling, you can call crisis support organisations on their 24/7 confidential helplines, such as Open Arms on 1800 011 046, or Lifeline on 13 11 14.

Am I eligible for DVA-funded natural therapy?


The Department of Veteran Affairs (DVA) considers covering eligible veterans for natural medicines, either partially or fully, on a case-by-case basis. This depends on factors such as your condition, and must be deemed medically appropriate by an authorised healthcare professional.

Valentius supports veterans through the entire process. Our medical professionals, including DVA doctors and nurse practitioners, manage initial screening and assessment of suitability, develop an appropriate treatment plan, prepare and apply for all regulatory approvals and DVA funding application where applicable. Ongoing monitoring, adjustments and regular support ensure veterans are supervised throughout their treatment and get the best possible care.

How can Valentius help me?


Valentius looks after veteran patients all around Australia, even in rural and remote areas, via the convenience of telehealth to help alleviate their symptoms with natural medicine when conventional medicine has failed or fallen short.

Do I need a referral?


We have made it easy for you. No referral is necessary but we do need your medical summary in order for our team to get the full picture of your health needs.

What kind of DVA card do I need?


Screening and appointments at Valentius are bulk billed for all DVA card holders. If you are deemed eligible for natural medicine, Gold Card members may be assessed by the DVA to have their medication fully funded. White Card holders’ medication funding is subject to approval by the DVA based on their condition and symptoms such as incessant pain. This may result in either full or partial funding.

Why go to a prescribing doctor for natural medicine?


Legality and quality: legal ingredients in natural medicine have to meet the quality assurance standards mandated by the TGA (Therapeutic Goods Administration).

All the ingredients used to make our natural medicines are tested for potency, microbiological contamination, toxins that could come from the plant and any residual pesticides. They must also come from a 100% natural source.

Dosing: prescribing natural medicine correctly can only be done if the prescriber knows the exact concentration of active ingredients in a product. This means doctors can monitor reactions, side effects and alter doses accordingly. Illegal products, such as many that can be bought online without a prescription, may have varying amounts of active ingredient, or no active ingredient at all.

What kind of side effects are there with natural medication?


While our treatments are generally well-tolerated, there may be some side effects in some people. These may include dizziness, dry mouth, and drowsiness. Our medical professionals will discuss any potential side effects with you before you start using our treatments, as well as contra-indications which may occur when you are taking other medications already.

When are natural therapies contra-indicated?


There are different kinds of natural therapies, and some or all may not be suitable for your symptoms. If any of the following apply to you, please discuss with our Valentius team: 

  • Allergic to any ingredient used in the medicine
  • Have unstable cardio-pulmonary disease or cardiovascular disease
  • Have previous psychotic or concurrent active mood disorder
  • Have severe feelings of anxiousness and low moods
  • Are pregnant or breastfeeding

These conditions may not necessarily prevent prescribing natural therapies, but will be taken into careful consideration. It's also advised to discuss drug, alcohol or nicotine dependence. Elderly patients or individuals with a past medical or family history of schizophrenia will also be treated with care in deciding whether natural therapies are suitable.

Can I reschedule my appointment?


Yes, you can reschedule or cancel your appointment up until 48 hours before your appointment time to cover costs and ensure appointments stay available for patients that need them. 

How long until I receive my medicine?


We partner with multiple pharmacies to serve DVA Patients. We aim to ship the medications the same day through an express service, free to patients, resulting in an anticipated delivery timeframe of 24 to 72 hours from the order placement.

Do you still have questions?